Refund Policy

At Unimono, we want you to be completely satisfied with your purchase. Our refund policy is designed to give you peace of mind when shopping for your favorite beauty essentials. Please review the details below

• 30-Day Refund Window

  We believe in giving you the flexibility to change your mind within the 30 - day - period of receving your order. During this period, customers that are not happy with received products can ask for a refund with no questions asked.

• Eligibility Criteria

  To be eligible for a refund, the following conditions must be met.

  • The refund request is made within 30 days of receiving the ordered products.
  • The products are in their original, unopened packaging, with seals intact.
  • The items are in their original condition, unused, and free from any signs of wear or damage.

• How to Request a Refund

  Initiate a refund request by contacting our customer support team at [email protected] with all relevant order information and your refund request. Our team will guide you through the process.

• Return Shipping

  Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service for the safe return of products.

• Refund Processing

  Once we receive and inspect your returned items, Unimono will initiate the refund process. Refunds will be processed using the original method of payment. Please allow a reasonable processing time for the refund to reflect in your account.

• Damaged or Defective Products

  If you receive a damaged or defective product, contact us immediately at [email protected] with clear photographic evidence, and we will arrange for a replacement or refund. Refer to our Return/Exchange Policy for more details.