Time: Within the first 30 days from
the
date of actual delivery at your address, you are allowed to exchange your product if
the
product received does not match our description on the unimono.org website or
incorrect
for your order. Due to personal hygiene and safety concerns after COVID-19, other
circumstances are not accepted in our return/exchange policy.
Under the following conditions are your products eligible for
exchange/return and refund
The product has not been used, still in its original packaging, in the correct
condition when received.
Order invoice, order confirmation, videos, photos during the opening process of
the
package are provided to us either via email [email protected] or via
chat/text message.
Exchange/Return Process
Step 1: After detecting an error or
damage in received products, the customer contacts our Customer Service Department
via
email [email protected] or via
chat/text message in order to provide the required documents, picture and video
evidences of defective products. The customer must describe problems encountered
with
received products.
Step 2: After 48 working hours from
the
date of receiving the Exchange/Return request email or message, we will respond to
the
customer about the problem encountered, confirm the exchange/return status, and
provide
the customer shipping information to return defective products back to us.
Step 3: The customer should pack
defective products and send them back to us in accordance with instructions provided
in
our email or chat/text message. The customer should take photos/videos of the
repackaging process before shipping products back to us. In case returned products
are
not as described by customers, we will not accept the customer’s return/exchange
request.
Step 4: After all products are
returned, our warehouse department will check if returned products have the correct
quantity and quality as described by the customer. The customer will receive a
confirmation email or chat/text message from our Customer Service Department.
Exchange/Return requests will be processed in approximately 48 - 72 business hours.
Note
Products can only be exchanged/returned or refunded after confirmation
by
our Customer Service Department. If the customer ships products back to us without
any
prior notifications, we are not responsible for processing the customer’s
exchange/return request.
We will pay all shipping fees involved in the Exchange/Return process
for
cases arising from our fault (for example, products are originally damaged by our
warehouse staffs or we ship wrong products to you). In all other cases, the customer
will be responsible for all shipping fees involved in the Exchange/Return process.
The customer can only exchange products of equal or lower prices. In
case
the customer wants to exchange but the product is out of stock, the customer will be
refunded the full value of the original order.