At Unimono, we understand that sometimes plans change, and we want to ensure that your shopping experience with us is as seamless as possible. To provide clarity and transparency, we have formulated a cancellation policy that caters to the needs of our valued customers.
We believe in giving you the flexibility to change your mind within the initial 24 hours of placing your order. During this period, customers can cancel their orders with no questions asked, and a full refund will be initiated promptly.
If you wish to cancel your order after the initial 24-hour period, a cancellation fee of 30% of the total value of the order will be applicable. This fee helps cover the processing and administrative costs associated with canceled orders.
Once an order has been shipped, unfortunately, it cannot be canceled. We strive to dispatch your orders swiftly to ensure you receive your beauty essentials in a timely manner. If you have concerns about your order post-shipping, please refer to our Return/Exchange policy for further assistance.
To initiate a cancellation, you must contact our customer support team at [email protected] with all information relevant to your specific orders such as full name, billing address, shipping address, order date, product name, amount paid, etc. Our dedicated team will guide you through the process and address any queries you may have.
Upon successful cancellation within the specified time frames, Unimono will process your refund using the original method of payment. Please allow a reasonable processing time for the refund to reflect in your account.
In exceptional circumstances, Unimono reserves the right to waive or modify the cancellation fees. We understand that unforeseen situations may arise, and we are committed to working with our customers to find fair and amicable solutions.
Unimono values your trust and strives to provide an exceptional shopping experience. If you have any concerns or require further assistance, please do not hesitate to reach out to our customer support team at [email protected] or at 832-298-5798. Thank you for choosing Unimono—where your beauty journey is our priority.